Return & Refunds Policy

Overview

We make every effort to ensure that your product will always arrive in the best of conditions. However should your product not arrive as you expect please make contact immediately using email enquiries@DFDecals.com, where we will aim to rectify the issues as soon as possible.

Our refund and returns policy lasts 30 days. If 30 days have passed since you received your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Personalised items unless the product is received faulty or damaged. 

Where possible we will also aim to supply you with  a replacement product. If for any reason this is no longer possible a refund will be offered in its place within 30 days of purchase. Over 30 days a store credit will be issued. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days as legislated by your bank/building society. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Enquiries@DFDecals.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded unless the item is received faulty or damaged at no fault to you the customer. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Enquiries@DFDecals.com. and send your item to: Returns Dept, DF Decals, 36 Peronne Road, Hilsea, Portsmouth. PO3 5LD.

Shipping returns

To return your product, you should mail your product to: Returns Dept, DF Decals, 36 Peronne Road, Hilsea, Portsmouth. PO3 5LD.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at Enquiries@DFDecals.com for questions related to refunds and returns.