We want you to be happy with your DF Decals order. If something is wrong, please contact su*****@******ls.com so we can help.

This policy applies to purchases made by consumers. Nothing in this policy limits your statutory rights.

Personalised and bespoke products

Products made to your specifications or clearly personalised cannot normally be cancelled or returned simply because you have changed your mind. This includes products featuring names, customer-supplied designs or other bespoke details.

Please check your order details, including spelling, sizes, colours and any artwork proofs, carefully before approving them. If you spot a mistake, contact us promptly. We will help where possible, although changes may not be possible once production has started.

This does not affect your rights if a product is faulty, damaged, incorrectly supplied or not as described.

Faulty, damaged or incorrect items

Please contact us as soon as you discover a problem. Include your order number or other proof of purchase, a description of the issue and, where possible, photographs. Photographs help us assess the problem but do not replace your statutory rights.

If your goods are faulty, not as described or unfit for purpose, you will normally have the right to reject them for a full refund within 30 days of delivery.

After this period, you may still be entitled to a repair or replacement. If this is unsuccessful, impossible or cannot be completed within a reasonable time and without significant inconvenience, you may be entitled to a price reduction or refund under consumer law.

We will cover reasonable return costs for faulty, damaged or incorrectly supplied goods. Contact us to arrange a suitable return method.

Faulty goods do not need to be unused or in their original packaging to qualify for a statutory remedy.

Changing your mind about non-personalised goods

For eligible online purchases, you have a legal right to cancel without giving a reason from the time you place your order until 14 days after delivery. You then have a further 14 days to return the goods.

You may inspect goods as you would in a shop. Where permitted by law, we may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

We do not offer an extended change-of-mind return period beyond your statutory cancellation rights. This does not affect your rights where goods are faulty, damaged, incorrectly supplied or not as described.

You are responsible for return postage when returning goods because you have changed your mind.

Returning your order

Please email us before returning goods so we can provide appropriate instructions. You do not need our approval to exercise a statutory cancellation right.

Unless we provide alternative instructions, send returns to:

Returns Department
DF Decals
36 Peronne Road
Hilsea
Portsmouth
PO3 5LD

Package your return securely and include your order number or other identifying details. Keep proof of postage; a tracked service is recommended for valuable items.

Refunds and delivery charges

Refunds will be made to your original payment method unless you expressly agree otherwise. We will not require you to accept store credit instead of a refund you are legally entitled to.

For statutory change-of-mind cancellations, we will refund you within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier. If the goods have not been dispatched, we will refund you within 14 days of being informed of your cancellation.

When you cancel an entire eligible online order, we will also refund the standard outbound delivery charge. Any extra paid for an upgraded delivery service is not refundable under the change-of-mind cancellation right.

For refunds following rejection of faulty goods, we will refund you without undue delay and within 14 days of agreeing that you are entitled to a refund, including applicable delivery charges.

Your payment provider may take additional time to display the refund in your account.

Sale items and exchanges

Sale items have the same statutory cancellation and consumer rights as full-price goods.

For non-faulty exchanges, please contact us to discuss availability. Personalised goods cannot normally be exchanged because the wrong size, colour or design was ordered.

Need help?

Email su*****@******ls.com with any questions about your order, returns or refunds.